Navigating NYS Division of Licensing requirements shouldn’t be a headache. Whether you’re a real estate salesperson, home inspector, real estate appraiser, assessor, or real estate broker, Manfred provides a seamless path to renewal with the most relevant NY-required topics in the industry. Become a Manfred Member and gain instant access to our Best Deal Program, giving you unlimited LIVE and online video based self-paced education, plus a suite of marketing tools designed to help you win more listings in today’s competitive market.
Real Estate Appraiser
New York requires Assistant, Licensed and Certified Appraisers complete 28 hours of approved continuing education courses prior to license renewal every two years, to include the NY Required topics below
- 7 hour National USPAP Continuing Education Course
- 7 hour Valuation Bias, Fair Housing Laws and Regulations (Effective January 1, 2026)
- 4 hour Valuation Bias, Fair Housing Laws and Regulations (Effective January 1, 2026)
Real Estate Home Inspection
New York requires the licensed Home Inspector to complete 24 hours of approved continuing education within their two-year license renewal period prior to the expiration date in order to renew their license
Real Estate Salesperson/Broker
New York requires licensees are required to successfully complete 22.5 hours of approved continuing education within their two-year license renewal period prior to the expiration date in order to renew their license
- 3 hours Fair Housing
- 1 hour Law of Agency (2 hours if it is your first licensing cycle)
- 1 hour Recent Legal Matters
- 2.5 hours Ethical Business Practices
- 2 hours Cultural Diversity
- 2 hours Implicit Bias
Break the Bubble: Real Estate Without Borders
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- For Agents & Brokers: Send and receive referrals nationwide and reclaim your independence from local board politics.
- For Appraisers & Inspectors: Access critical property data and comparables across NYS without the “tax” of multiple local board fees.(Newly Updated and Powered by HouseCanary)
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Customize Your Continuing Education Courses
Lets Talk! Let our team help you make sure you are meeting all the requirements and find the best deal on the continuing education courses that meet your learning style and schedule. How about a mix-n-match of LIVE Webinars and Self-paced Online courses? Even better when you Become a Manfred Member today we do everything for you and all you do is complete the courses! Call or text 518-855-3680
We All Need to Do Continuing Education, Why Not Get More?
- Mix & Match with NY LIVE Webinars & Video-Based Self-Paced Online Real Estate Continuing Education
- Dually approved LIVE Webinars so you can take one course & get credit for both license types.
- 50 to 70% OFF Brokers Licensing Courses
- UNLIMITED Professional Development Courses (Mortgage Bootcamp & Operating a New Brokerage Firm)
- FREE 7 hour National USPAP Update Webinars Approved in NY
Real Estate Home Inspector Renewal
Eligible to renew your license 90 days prior to your license expiration date. Your license expiration date is printed on the license. Renewal forms are mailed approximately 90 days prior to the license expiration date. Complete and submit the renewal form to the address on the form
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The most successful real estate professionals are the ones who can thrive despite facing challenges from challenging clients. However, an agent’s answer to a demanding client requires strategic planning and sensitivity. Excellent agents and brokers can quickly figure out the issues and make sound, forward-thinking judgments. Customers, whether difficult or not, are not all the same. This is why there has to be a plan in place for agents to detect and handle customer problems quickly. We’ve created this real estate agent’s guide to handling difficult clients to get you started.
Understand Difficult Clients
Continuous learning is key to becoming a successful real estate agent. That said, the most important thing you must learn is to understand a difficult client. You have likely experienced different client scenarios, some due to more extreme cases than others. There are generally three categories of difficult clients: indecisive, demanding, and rude. A hesitant client usually takes a long time to decide when buying and selling property. Demanding clients may want more from you than you initially agreed upon. While rude clients can be very hard to deal with, their attitude and lack of respect can ruin a good relationship.
With that in mind, clients may become difficult for several reasons. The most common reasons are fear of making the wrong decision, financial stress, or unrealistic expectations. That being said, an excellent real estate agent must maintain emotional control in all circumstances. Doing so will allow you to avoid getting sucked into difficult discussions or negative emotions that could further harm or damage the working relationship.
Carefully Listen to Your Client
The experts at zippyshellcolumbus.com are no strangers to handling difficult clients. Their extensive experience has shown that actively listening to the client’s complaint is essential to resolving issues and maintaining a positive client-agent relationship. They find that listening is beneficial for two reasons: The first reason is that it makes the difficult client feel heard. Number two, you’ll learn whether or not any of their worries are warranted. Having people express their feelings is often the first step toward a successful agreement. Additionally, brokerages and agents in the real estate industry need to put themselves in their customer’s shoes. If you can put yourself in your client’s shoes throughout the home-buying or -selling process, you’ll be able to better meet their demands.
Set Clear Expectations
As a real estate agent, setting and communicating clear expectations to your clients from the beginning is essential. Doing so will help you to manage expectations while maintaining professional boundaries throughout the relationship. When you can establish clear parameters and boundaries, you can increase satisfaction for both parties. This way, you also ensure that everyone involved clearly understands what is expected. In addition to helping with clarity, setting up correct boundaries and expectations helps build trust and loyalty between client and agent by showing respect for how each other’s time is spent. When done effectively, setting clear expectations in a real estate transaction can benefit everyone involved and make the process smoother.
If you fail to set clear expectations, several issues can occur. For instance, there will be a higher risk of misunderstandings and miscommunication. This can often lead clients to become dissatisfied or even angry. When this happens, trust between the client and the agent decreases, and the client may even decide to end the working relationship. If this happens, you should take responsibility for the lack of clarity and work to find a solution that meets the client’s needs. This may involve renegotiating the terms of the agreement or simply taking the time to communicate more clearly with the client.
Maintain Professionalism
Maintaining professionalism, no matter what, is essential in all interactions with clients. This is especially true when you are dealing with difficult clients. Even in moments of contention or frustration, remaining courteous and respectful while managing the situation is essential. Keeping a calm demeanor helps to retain a higher level of trust and communication between the agent and their client. Even if it doesn’t help, staying professional will allow for successful negotiations even when emotions may be running high. Professionalism also sets an example for other clients who witness communication exchanges. An effective real estate agent can deliver effective results while always maintaining a professional attitude.
Know When To Walk Away From a Client
In some situations, it may be impossible to deal with difficult clients. Sometimes, no matter how hard you try, you may not be able to meet a client’s needs or expectations. Continuing to work with them may be more trouble than it’s worth. For this reason, real estate agents need to understand when it’s okay to walk away from a client. That being said, knowing when a client is not a good fit and ending the relationship can be difficult. When your livelihood depends on the success of a single deal, cutting ties with a client who is a negative emotional or professional influence can be challenging. However, the sooner you stop working with a difficult client, the sooner you’ll be able to find a new one. Therefore, don’t make the mistake of sticking with a single client if it’s not working out.
Conclusion
With this real estate agent’s guide to handling difficult clients, we hope you can handle even the most challenging clients. By understanding everything we discussed today, agents can build positive, productive relationships with their clients while minimizing stress and conflict. If you just take the time to listen, communicate, and establish trust with your clients, you will ensure that every transaction succeeds.
The most successful real estate professionals are the ones who can thrive despite facing challenges from challenging clients. However, an agent’s answer to a demanding client requires strategic planning and sensitivity. Excellent agents and brokers can quickly figure out the issues and make sound, forward-thinking judgments. Customers, whether difficult or not, are not all the same. This is why there has to be a plan in place for agents to detect and handle customer problems quickly. We’ve created this real estate agent’s guide to handling difficult clients to get you started.
Understand Difficult Clients
Continuous learning is key to becoming a successful real estate agent. That said, the most important thing you must learn is to understand a difficult client. You have likely experienced different client scenarios, some due to more extreme cases than others. There are generally three categories of difficult clients: indecisive, demanding, and rude. A hesitant client usually takes a long time to decide when buying and selling property. Demanding clients may want more from you than you initially agreed upon. While rude clients can be very hard to deal with, their attitude and lack of respect can ruin a good relationship.
With that in mind, clients may become difficult for several reasons. The most common reasons are fear of making the wrong decision, financial stress, or unrealistic expectations. That being said, an excellent real estate agent must maintain emotional control in all circumstances. Doing so will allow you to avoid getting sucked into difficult discussions or negative emotions that could further harm or damage the working relationship.
Carefully Listen to Your Client
The experts at zippyshellcolumbus.com are no strangers to handling difficult clients. Their extensive experience has shown that actively listening to the client’s complaint is essential to resolving issues and maintaining a positive client-agent relationship. They find that listening is beneficial for two reasons: The first reason is that it makes the difficult client feel heard. Number two, you’ll learn whether or not any of their worries are warranted. Having people express their feelings is often the first step toward a successful agreement. Additionally, brokerages and agents in the real estate industry need to put themselves in their customer’s shoes. If you can put yourself in your client’s shoes throughout the home-buying or -selling process, you’ll be able to better meet their demands.
Set Clear Expectations
As a real estate agent, setting and communicating clear expectations to your clients from the beginning is essential. Doing so will help you to manage expectations while maintaining professional boundaries throughout the relationship. When you can establish clear parameters and boundaries, you can increase satisfaction for both parties. This way, you also ensure that everyone involved clearly understands what is expected. In addition to helping with clarity, setting up correct boundaries and expectations helps build trust and loyalty between client and agent by showing respect for how each other’s time is spent. When done effectively, setting clear expectations in a real estate transaction can benefit everyone involved and make the process smoother.
If you fail to set clear expectations, several issues can occur. For instance, there will be a higher risk of misunderstandings and miscommunication. This can often lead clients to become dissatisfied or even angry. When this happens, trust between the client and the agent decreases, and the client may even decide to end the working relationship. If this happens, you should take responsibility for the lack of clarity and work to find a solution that meets the client’s needs. This may involve renegotiating the terms of the agreement or simply taking the time to communicate more clearly with the client.
Maintain Professionalism
Maintaining professionalism, no matter what, is essential in all interactions with clients. This is especially true when you are dealing with difficult clients. Even in moments of contention or frustration, remaining courteous and respectful while managing the situation is essential. Keeping a calm demeanor helps to retain a higher level of trust and communication between the agent and their client. Even if it doesn’t help, staying professional will allow for successful negotiations even when emotions may be running high. Professionalism also sets an example for other clients who witness communication exchanges. An effective real estate agent can deliver effective results while always maintaining a professional attitude.
Know When To Walk Away From a Client
In some situations, it may be impossible to deal with difficult clients. Sometimes, no matter how hard you try, you may not be able to meet a client’s needs or expectations. Continuing to work with them may be more trouble than it’s worth. For this reason, real estate agents need to understand when it’s okay to walk away from a client. That being said, knowing when a client is not a good fit and ending the relationship can be difficult. When your livelihood depends on the success of a single deal, cutting ties with a client who is a negative emotional or professional influence can be challenging. However, the sooner you stop working with a difficult client, the sooner you’ll be able to find a new one. Therefore, don’t make the mistake of sticking with a single client if it’s not working out.
Conclusion
With this real estate agent’s guide to handling difficult clients, we hope you can handle even the most challenging clients. By understanding everything we discussed today, agents can build positive, productive relationships with their clients while minimizing stress and conflict. If you just take the time to listen, communicate, and establish trust with your clients, you will ensure that every transaction succeeds.
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