Navigating NYS Division of Licensing requirements shouldn’t be a headache. Whether you’re a real estate salesperson, home inspector, real estate appraiser, assessor, or real estate broker, Manfred provides a seamless path to renewal with the most relevant NY-required topics in the industry. Become a Manfred Member and gain instant access to our Best Deal Program, giving you unlimited LIVE and online video based self-paced education, plus a suite of marketing tools designed to help you win more listings in today’s competitive market.
Real Estate Appraiser
New York requires Assistant, Licensed and Certified Appraisers complete 28 hours of approved continuing education courses prior to license renewal every two years, to include the NY Required topics below
- 7 hour National USPAP Continuing Education Course
- 7 hour Valuation Bias, Fair Housing Laws and Regulations (Effective January 1, 2026)
- 4 hour Valuation Bias, Fair Housing Laws and Regulations (Effective January 1, 2026)
Real Estate Home Inspection
New York requires the licensed Home Inspector to complete 24 hours of approved continuing education within their two-year license renewal period prior to the expiration date in order to renew their license
Real Estate Salesperson/Broker
New York requires licensees are required to successfully complete 22.5 hours of approved continuing education within their two-year license renewal period prior to the expiration date in order to renew their license
- 3 hours Fair Housing
- 1 hour Law of Agency (2 hours if it is your first licensing cycle)
- 1 hour Recent Legal Matters
- 2.5 hours Ethical Business Practices
- 2 hours Cultural Diversity
- 2 hours Implicit Bias
Break the Bubble: Real Estate Without Borders
The era of being “contained” by local MLS rules is over. My State MLS empowers you to run your business on your own terms. As a member, you aren’t just joining a directory; you’re entering a nationwide powerhouse network of agents, brokers, and appraisers across all 50 states, including Puerto Rico.
- For Agents & Brokers: Send and receive referrals nationwide and reclaim your independence from local board politics.
- For Appraisers & Inspectors: Access critical property data and comparables across NYS without the “tax” of multiple local board fees.(Newly Updated and Powered by HouseCanary)
- Real Global Dominance: While NY local MLSs stop at the county line, we take your listings to the world. We syndicate to over 140+ consumer facing sites across 20 countries in 24 languages.
Stop being local. Start being global. Now fully integrated into our Manfred Member Plus Program.
Call or text us if you have any questions! 518-855-3680 – Become a Manfred Member Today for FREE/UNLIMTED Continuing Education
Customize Your Continuing Education Courses
Lets Talk! Let our team help you make sure you are meeting all the requirements and find the best deal on the continuing education courses that meet your learning style and schedule. How about a mix-n-match of LIVE Webinars and Self-paced Online courses? Even better when you Become a Manfred Member today we do everything for you and all you do is complete the courses! Call or text 518-855-3680
We All Need to Do Continuing Education, Why Not Get More?
- Mix & Match with NY LIVE Webinars & Video-Based Self-Paced Online Real Estate Continuing Education
- Dually approved LIVE Webinars so you can take one course & get credit for both license types.
- 50 to 70% OFF Brokers Licensing Courses
- UNLIMITED Professional Development Courses (Mortgage Bootcamp & Operating a New Brokerage Firm)
- FREE 7 hour National USPAP Update Webinars Approved in NY
Real Estate Home Inspector Renewal
Eligible to renew your license 90 days prior to your license expiration date. Your license expiration date is printed on the license. Renewal forms are mailed approximately 90 days prior to the license expiration date. Complete and submit the renewal form to the address on the form
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FOR NEW YORK AGENTS · UPDATED OCTOBER 2026
A Real Estate Agent's Guide to Handling Difficult Clients
Every agent eventually works with a client who can't decide, wants everything, or takes their stress out on you. Here's how to spot what's really going on, what to say, and when it's time to walk away.
The Short Answer
Most "difficult" clients are really anxious, confused, or under financial pressure. Listen first, set clear expectations in writing from day one, stay professional, and document everything. If a client asks you to cross an ethical or legal line, or the relationship can't be repaired, end it the right way, with your broker involved.
Why Clients Become Difficult
Buying or selling a home is one of the biggest financial decisions most people ever make. When clients push back, it's usually driven by one of these:
• Fear of overpaying, underselling, or making the wrong choice
• Financial stress, like a tight budget, a second mortgage, or a deadline
• Unrealistic expectations from online estimates, TV, or friends' stories
• Life events, such as divorce, relocation, or the loss of a family member
5 Types of Difficult Clients, and What to Do
1. The Indecisive Client
They tour 30 homes and can't commit, or they keep changing the listing price.
What helps: Narrow the choices. Ask them to rank their must-haves, then compare only the top two or three options side by side. Set a decision timeline together.
2. The Demanding Client
They expect instant replies at all hours, or services you never agreed to.
What helps: Refer back to your written agreement. Set your communication hours at the start, and say how quickly you'll respond, so "urgent" has a clear meaning.
3. The Know-It-All
They've read every online estimate and insist their home is worth more, or that you should offer less.
What helps: Lead with data, not opinion. Walk them through real comparable sales, and explain how an appraiser will look at the property. See how to pick good comps.
4. The Ghost
They go silent for days, then resurface with a crisis.
What helps: Agree on how and how often you'll check in. Put deadlines in writing, and confirm important updates by email, so nothing depends on a missed call.
5. The Hostile Client
They're rude, disrespectful, or blame you for everything that goes wrong.
What helps: Stay calm and keep it professional. Move heated conversations to writing, loop in your broker, and know your limits. Respect is a reasonable expectation.
6 Strategies That Work With Any Client
1. Listen before you respond. Let the client finish, then repeat back what you heard. People calm down when they feel understood, and you'll learn whether the concern is valid.
2. Set expectations in writing from day one. Cover your role, your services, your communication hours, and how you're paid. In New York, that starts with the required agency disclosure, and buyers now sign a written agreement before touring homes.
3. Use data to defuse emotion. Comparable sales, days on market, and price trends turn arguments into decisions.
4. Stay professional, always. A calm, courteous tone protects your reputation, even when the client isn't being fair.
5. Document everything. Follow up calls with a short email that summarizes what was decided. If a dispute ever comes up, your notes protect you.
6. Involve your broker early. Your broker supervises your work and has likely handled the same situation before. Don't wait until a relationship falls apart to ask for help.
What to Say: Phrases That Calm Things Down
When they're frustrated: "I can hear how stressful this is. Let's look at what we can control right now."
When they want something outside your agreement: "That's not part of what we agreed to, but here's what I can do."
When they doubt your price: "Let's look at what similar homes actually sold for, so the decision is based on the market."
When they can't decide: "Of these three homes, which one would you be most disappointed to lose?"
Know When to Walk Away
Sometimes a client relationship can't be fixed. It may be time to end it if the client:
✗ Asks you to do something unethical or illegal
✗ Makes discriminatory requests, such as asking you to steer them toward or away from a neighborhood based on who lives there
✗ Is consistently abusive toward you or others
✗ Refuses to follow your agreement after repeated conversations
How to end it properly: talk to your broker first, follow the terms of your written agreement, put the ending in writing, and stay professional to the end. Fair housing violations are never worth a commission, and saying no protects your license.
BE READY FOR ANY CONVERSATION
Scripts and Tools for Tough Client Conversations
Manfred Career Membership includes buyer and seller consultation scripts, listing presentation templates, and a launch plan, so you set clear expectations from the very first meeting.
Manfred Membership Plus adds SMART Board business tools, including an Objection-Handling Script Generator that helps you prepare for the tough questions before they come up.
Compare Memberships Call or Text 518-855-3680Frequently Asked Questions
How do you deal with a difficult real estate client?
Listen first, then set clear expectations in writing, use market data to guide decisions, stay professional, and document every important conversation. Involve your broker early if the relationship becomes strained.
Can a real estate agent drop a client?
Often, yes, but how depends on your written agreement and your brokerage's policies. Talk to your broker first, follow the agreement's terms, and confirm the ending in writing.
What should I do if a client makes a discriminatory request?
Refuse it, explain that fair housing laws prohibit it, and tell your broker. Following a discriminatory instruction can put your license at risk.
How can I prevent clients from becoming difficult?
Set expectations at the first meeting: your role, your services, how you're paid, your communication hours, and a realistic view of the market. Most conflicts start with a mismatch in expectations.
How do I handle a client who thinks their home is worth more?
Show them real comparable sales, not online estimates, and explain how a buyer's appraiser will value the home. Data makes the conversation about the market instead of your opinion.
FOR NEW YORK AGENTS · UPDATED OCTOBER 2026
A Real Estate Agent's Guide to Handling Difficult Clients
Every agent eventually works with a client who can't decide, wants everything, or takes their stress out on you. Here's how to spot what's really going on, what to say, and when it's time to walk away.
The Short Answer
Most "difficult" clients are really anxious, confused, or under financial pressure. Listen first, set clear expectations in writing from day one, stay professional, and document everything. If a client asks you to cross an ethical or legal line, or the relationship can't be repaired, end it the right way, with your broker involved.
Why Clients Become Difficult
Buying or selling a home is one of the biggest financial decisions most people ever make. When clients push back, it's usually driven by one of these:
• Fear of overpaying, underselling, or making the wrong choice
• Financial stress, like a tight budget, a second mortgage, or a deadline
• Unrealistic expectations from online estimates, TV, or friends' stories
• Life events, such as divorce, relocation, or the loss of a family member
5 Types of Difficult Clients, and What to Do
1. The Indecisive Client
They tour 30 homes and can't commit, or they keep changing the listing price.
What helps: Narrow the choices. Ask them to rank their must-haves, then compare only the top two or three options side by side. Set a decision timeline together.
2. The Demanding Client
They expect instant replies at all hours, or services you never agreed to.
What helps: Refer back to your written agreement. Set your communication hours at the start, and say how quickly you'll respond, so "urgent" has a clear meaning.
3. The Know-It-All
They've read every online estimate and insist their home is worth more, or that you should offer less.
What helps: Lead with data, not opinion. Walk them through real comparable sales, and explain how an appraiser will look at the property. See how to pick good comps.
4. The Ghost
They go silent for days, then resurface with a crisis.
What helps: Agree on how and how often you'll check in. Put deadlines in writing, and confirm important updates by email, so nothing depends on a missed call.
5. The Hostile Client
They're rude, disrespectful, or blame you for everything that goes wrong.
What helps: Stay calm and keep it professional. Move heated conversations to writing, loop in your broker, and know your limits. Respect is a reasonable expectation.
6 Strategies That Work With Any Client
1. Listen before you respond. Let the client finish, then repeat back what you heard. People calm down when they feel understood, and you'll learn whether the concern is valid.
2. Set expectations in writing from day one. Cover your role, your services, your communication hours, and how you're paid. In New York, that starts with the required agency disclosure, and buyers now sign a written agreement before touring homes.
3. Use data to defuse emotion. Comparable sales, days on market, and price trends turn arguments into decisions.
4. Stay professional, always. A calm, courteous tone protects your reputation, even when the client isn't being fair.
5. Document everything. Follow up calls with a short email that summarizes what was decided. If a dispute ever comes up, your notes protect you.
6. Involve your broker early. Your broker supervises your work and has likely handled the same situation before. Don't wait until a relationship falls apart to ask for help.
What to Say: Phrases That Calm Things Down
When they're frustrated: "I can hear how stressful this is. Let's look at what we can control right now."
When they want something outside your agreement: "That's not part of what we agreed to, but here's what I can do."
When they doubt your price: "Let's look at what similar homes actually sold for, so the decision is based on the market."
When they can't decide: "Of these three homes, which one would you be most disappointed to lose?"
Know When to Walk Away
Sometimes a client relationship can't be fixed. It may be time to end it if the client:
✗ Asks you to do something unethical or illegal
✗ Makes discriminatory requests, such as asking you to steer them toward or away from a neighborhood based on who lives there
✗ Is consistently abusive toward you or others
✗ Refuses to follow your agreement after repeated conversations
How to end it properly: talk to your broker first, follow the terms of your written agreement, put the ending in writing, and stay professional to the end. Fair housing violations are never worth a commission, and saying no protects your license.
BE READY FOR ANY CONVERSATION
Scripts and Tools for Tough Client Conversations
Manfred Career Membership includes buyer and seller consultation scripts, listing presentation templates, and a launch plan, so you set clear expectations from the very first meeting.
Manfred Membership Plus adds SMART Board business tools, including an Objection-Handling Script Generator that helps you prepare for the tough questions before they come up.
Compare Memberships Call or Text 518-855-3680Frequently Asked Questions
How do you deal with a difficult real estate client?
Listen first, then set clear expectations in writing, use market data to guide decisions, stay professional, and document every important conversation. Involve your broker early if the relationship becomes strained.
Can a real estate agent drop a client?
Often, yes, but how depends on your written agreement and your brokerage's policies. Talk to your broker first, follow the agreement's terms, and confirm the ending in writing.
What should I do if a client makes a discriminatory request?
Refuse it, explain that fair housing laws prohibit it, and tell your broker. Following a discriminatory instruction can put your license at risk.
How can I prevent clients from becoming difficult?
Set expectations at the first meeting: your role, your services, how you're paid, your communication hours, and a realistic view of the market. Most conflicts start with a mismatch in expectations.
How do I handle a client who thinks their home is worth more?
Show them real comparable sales, not online estimates, and explain how a buyer's appraiser will value the home. Data makes the conversation about the market instead of your opinion.
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